Frequently Asked Questions
What is a mystery bundle?
Our mystery bundles are carefully curated surprise packages filled with stationery, journals, beauty items, bookish goodies and cosy extras depending on the bundle purchased.
Every bundle is packed at random, making each order unique ✨
Can I request colours or themes?
Yes — you’re always welcome to leave colour preferences, aesthetics or theme ideas in your order notes and we’ll do our best to match them where possible 🤍
Please note requests cannot always be guaranteed depending on current stock availability.
Are all bundles different?
Yes! No two bundles are ever exactly the same. Items, colours, styles and designs may vary depending on current stock.
Do you ship internationally?
Yes — we ship worldwide from the UK ✨
Please note international customers may be responsible for customs fees or import charges depending on their country.
How long does dispatch take?
Orders are usually packed and dispatched as quickly as possible. During busy periods, dispatch times may be slightly longer.
You’ll receive tracking information where available once your order has been shipped.
Can I return my mystery bundle?
Due to the mystery nature of our products, we do not accept returns, refunds or exchanges once orders have been dispatched.
Please read all product descriptions carefully before ordering.
What happens if customs charge me?
International customers are responsible for any customs fees, VAT, taxes or import charges requested by their country.
Unfortunately, we do not have control over these charges.
Will I receive exactly what is shown in photos?
No — product photos are examples only. Your bundle will vary depending on stock and mystery selections available at the time of packing.
Are TikTok packing videos guaranteed?
No — TikTok packing videos are only guaranteed if the TikTok Packing Video Add-On has been purchased.
If purchased, please leave your TikTok @ in the order notes so we can tag you where possible 🤍
Can I purchase the add-ons by themselves?
Most add-ons are designed to be purchased alongside a mystery bundle order unless otherwise stated.
Do you restock items?
Yes! We regularly add new products, stationery, journals and surprise goodies to our bundles and collections ✨
How can I contact you?
You can contact us through our Contact Page or via our social media platforms and we’ll get back to you as soon as possible 🤍